Effective Date: Jan 08, 2024

Thank you for purchasing concert tickets from our website. Please read our refund policy carefully to understand your rights and obligations regarding ticket purchases.

1. General Policy

All ticket sales are final. No refunds, exchanges, or cancellations are permitted once a ticket has been purchased, except as outlined below.

2. Event Cancellation

If a concert is canceled, you will be entitled to a full refund of the ticket price, excluding any service fees. Refunds will be processed automatically to the original method of payment within 7-10 business days of the cancellation announcement.

3. Event Rescheduling

If a concert is rescheduled, your ticket will be valid for the new date. If you are unable to attend the rescheduled date, you may request a refund of the ticket price, excluding any service fees, within [X] days of the rescheduling announcement. Refund requests must be submitted via our website’s contact form or customer service email.

4. Change in Venue

If the concert venue is changed, your ticket will be valid for the new location. If you are unable to attend the concert at the new venue, you may request a refund of the ticket price, excluding any service fees, within [X] days of the venue change announcement. Refund requests must be submitted via our website’s contact form or customer service email.

5. Refund Process

To request a refund (where applicable), please contact our customer service team via the contact form on our website or by emailing [Customer Service Email]. Include your order number, the event name, and the reason for the refund request. Refunds will be processed to the original method of payment within 7-10 business days after approval.

6. Non-Refundable Fees

Service fees, processing fees, and any other charges are non-refundable except in the case of event cancellation.

7. Third-Party Purchases

If you purchased your ticket through a third-party vendor, you must contact them directly for their refund policy and procedures.

8. Contact Information

For any questions regarding this refund policy, please contact our customer service team at:
Email: info@vaultrecords.org
Phone: (+1) 323 849 8124
Address: 4395 Fulton Industrial Blvd, Suite D, Atlanta, GA 30336

By purchasing a ticket from our website, you agree to this refund policy. We appreciate your understanding and cooperation.